There is no denying that many companies always choose local or local IT support - and we are not against it. It is important to have local suppliers in your area that you can contact locally if necessary - this is a best practice. Outsourcing IT Help Desk to a remote provider does not mean you have to outsource everything. For this reason, we want to tell companies about the two best options for outsourcing an important part of your IT service and support.
Different external IT support agreements must be considered here:
Remote server maintenance
Remote server maintenance basically makes everything work optimally behind the scenes. Remote server maintenance services include infrastructure monitoring, warning generation, vulnerability scanning and detection, scanning, patching, etc.
Some advanced remote server maintenance packages can also include dynamic performance adjustments and automatic remote network troubleshooting.
Remote management and support services
Desktop and remote assistance management is reliable and secure support to ensure that your system and team are never shut down due to technical problems. Desktop and remote desktop management services including antivirus, anti-spyware and anti-spam management, remote desktop access features, and complex remote desktop troubleshooting.
Some advanced management and support services can also include 24/7 support and application-specific support.
What do you need to pay for remote IT support services?
Now that we have explained aspects of corporate IT support that you can easily use with remote providers, let's talk about costs and value. If you choose to outsource maintenance or server support services, how much do you have to spend on the remote services you need? Although we cannot provide exact or very simple figures, we have compiled some estimates of the average cost of outsourcing of one of these services.
The following is an estimate of the amount you must pay for various types of long-term IT Help desk services:
Remote server maintenance
Maintaining a remote server usually costs a business around $ 100 and $ 400 per server per month.
Remote management and support services
Office services and remote assistance desks can make an average business cost of $ 60 and $ 85 per workstation every month.
Additional elements to consider:
Although this is an accurate average cost, this is only an estimate. The cost of long-distance services varies depending on the shape and size of your business and varies from provider to provider.
Remember that the more you want to set up features remotely, especially if remote service involves solving problems, the higher your monthly bill.
In most cases, the smaller the IT service provider, the lower the cost. However, keep in mind that the smaller the provider, the fewer people available for remote assistance.
Be sure to check with all suppliers before investing or signing an agreement.
Keep in mind that outsourcing to a remote IT provider does not mean you have to completely forget about the support where you need it. We recommend a combination of remote and on-site support.
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