There are many additional benefits to higher and comprehensive help desk service. Take advantage of the effective remote support of our state-of-the-art incident management facilities with a significantly higher level of user satisfaction at much lower costs than online assistance.
Most service requests are resolved in a single phone call, but for any type of problem that requires a deeper solution, we are ready. All the details of your case are recorded and provided to level 2 technicians to get the support you need faster.
Service Center agents have the talent, knowledge, and experience to assist users with any ICT-related issues. Continuing education and access to industry-leading knowledge and tools enables them to solve problems quickly and accurately.
We can even help with ready-made software and traditional computing devices, as well as support non-standard applications using the scripts and answers given.
We provide professional and immediate assistance to our partners at higher costs. We help to protect and promote your brand by providing high-quality specialist knowledge for your company.
Our combined experience, commitment, and excellence set us apart from other managed IT service providers. We are available 24 hours a day, 7 days a week, via our online chat, telephone, email, and secure internet portal.
Thanks to our professional support consultants available at any time who will help you in the needs of your organization, we offer real help around the clock.
Our successful solutions are evolving with the following features:
Most service requests are resolved in a single phone call, but for any type of problem that requires a deeper solution, we are ready. All the details of your case are recorded and provided to level 2 technicians to get the support you need faster.
Service Center agents have the talent, knowledge, and experience to assist users with any ICT-related issues. Continuing education and access to industry-leading knowledge and tools enables them to solve problems quickly and accurately.
We can even help with ready-made software and traditional computing devices, as well as support non-standard applications using the scripts and answers given.
We provide professional and immediate assistance to our partners at higher costs. We help to protect and promote your brand by providing high-quality specialist knowledge for your company.
Our combined experience, commitment, and excellence set us apart from other managed IT service providers. We are available 24 hours a day, 7 days a week, via our online chat, telephone, email, and secure internet portal.
Thanks to our professional support consultants available at any time who will help you in the needs of your organization, we offer real help around the clock.
Our successful solutions are evolving with the following features:
- Expert qualified and experienced professional
- 24x7 value protection operation
- 3-level service level and adaptive responsiveness
- Online / live support chat function
- Various technical support
- A complete solution for monitoring and reporting tickets
- Online positioning and reporting tools for end-users
- Operational controls are shared with the technical support department / internal IT team
- Daily, weekly, monthly, quarterly and/or indirect reports and trend analysis
- Focus on customer experience and continuous improvement of services
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