Service management involves a continuous process of service improvement.
The IT support center offers the following services:
If breakdowns or disruptions occur in the service or the IT system, the transaction will be reported to Multisourcing. Information support center via user phone / Skype call, customer service contact website, or use email. The Microsoft SharePoint portal provides access to event process workflows, registers, and asset lists (publication registers, risk registers, software and hardware resource registers) and databases, as well as help points and asset lists. The report allows you to view performance metrics and service levels, as well as SLA compliance. Some projects use Salesforce.com as their software platform.
24-hour service continuity
The Help Desk team is working on changes that ensure 24-hour service continuity. This allows them to serve not only local and European businesses but also the United States. Services are provided in English to foreign companies and the language skills of some of our employees are certified by their studies at American universities. The process of hiring, interviewing, and selecting the best employees is well established and efficient. When training the service team, the most important factor to consider is the customer's suggestions and priorities.
The continuous service improvement process identifies and implements IT service improvements that improve business support. The process functions allow them to increase efficiency and improve profitability throughout the life cycle.
Predictable IT budget with a fixed service plan!
An affordable managed IT service ensures that you never have to worry about the repair costs of a network or workstation problem. We offer a range of IT services that can increase the efficiency of your company and ensure the security of optimal availability. We can help you put yourself in a situation where your technological problems do not affect your company's profitability. These services are offered to you as a flat rate and can easily be budgeted according to your needs.
This means value for you. You always pay a fixed monthly rate regardless of how the technological problem is solved. As a result, an investment usually becomes an accessible operating expense. We avoid unexpected repair costs for computers, which always lead to interesting numbers at the bottom.
Costly downtime reduction
Make sure your people can focus on the business, not your IT activities!
We don't have to stop doing what we do to fix IT problems. There is a good chance of preventing this. By deploying us as an entire IT technician, you can empower the employees in your company and enable your employees to continuously work on technical problems that make it less efficient for less efficient companies. Our monitoring and maintenance services give companies the ability to work more efficiently and exceed expectations, which often leads to rapid growth opportunities.
We offer efficiency! Because we identify most problems before they occur with our remote monitoring tool, there is no downtime and no downtime. When the software needs to be updated, it happens outside of normal business hours to ensure that the workstations are ready for use when employees come to work.
The IT support center offers the following services:
- service desk function
- Technical management function
- IT operations management function
- Application management function
If breakdowns or disruptions occur in the service or the IT system, the transaction will be reported to Multisourcing. Information support center via user phone / Skype call, customer service contact website, or use email. The Microsoft SharePoint portal provides access to event process workflows, registers, and asset lists (publication registers, risk registers, software and hardware resource registers) and databases, as well as help points and asset lists. The report allows you to view performance metrics and service levels, as well as SLA compliance. Some projects use Salesforce.com as their software platform.
24-hour service continuity
The Help Desk team is working on changes that ensure 24-hour service continuity. This allows them to serve not only local and European businesses but also the United States. Services are provided in English to foreign companies and the language skills of some of our employees are certified by their studies at American universities. The process of hiring, interviewing, and selecting the best employees is well established and efficient. When training the service team, the most important factor to consider is the customer's suggestions and priorities.
The continuous service improvement process identifies and implements IT service improvements that improve business support. The process functions allow them to increase efficiency and improve profitability throughout the life cycle.
Predictable IT budget with a fixed service plan!
An affordable managed IT service ensures that you never have to worry about the repair costs of a network or workstation problem. We offer a range of IT services that can increase the efficiency of your company and ensure the security of optimal availability. We can help you put yourself in a situation where your technological problems do not affect your company's profitability. These services are offered to you as a flat rate and can easily be budgeted according to your needs.
This means value for you. You always pay a fixed monthly rate regardless of how the technological problem is solved. As a result, an investment usually becomes an accessible operating expense. We avoid unexpected repair costs for computers, which always lead to interesting numbers at the bottom.
Costly downtime reduction
Make sure your people can focus on the business, not your IT activities!
We don't have to stop doing what we do to fix IT problems. There is a good chance of preventing this. By deploying us as an entire IT technician, you can empower the employees in your company and enable your employees to continuously work on technical problems that make it less efficient for less efficient companies. Our monitoring and maintenance services give companies the ability to work more efficiently and exceed expectations, which often leads to rapid growth opportunities.
We offer efficiency! Because we identify most problems before they occur with our remote monitoring tool, there is no downtime and no downtime. When the software needs to be updated, it happens outside of normal business hours to ensure that the workstations are ready for use when employees come to work.
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