We give all of our helpdesk services customers with a phone number that is used exclusively for their company requirements. We answer informed, quality responses deliver to your customers' questions. Do not take on the expense of employing an IT help desk staff. SNS Technologies gets your IT help desk services covered.
There is an only spot to report issues.
The IT helpdesk gives a location to deal with technical issues. Considering all issues are stored at exactly the exact same location, it makes it easy to find issues that are common to track historical logs, and also plan to stop those problems.
It provides a more systematic approach
Our IT help desk staff can be trained on a common set of procedures. This provides a systematic approach for once they must handle technical issues -- they'll focus on probably the option, and proceed from there. This gets you straight back online and simplifies IT issues faster.
Proactive prevention
Our IT help desk may utilize the information that they gather to run operation reports. These will reveal which computer systems and bits of hardware are always experiencing bottleneck issues. Your organization might then replace them (provided it's within the budget) to decrease the possibility of future events.
There is an only spot to report issues.
The IT helpdesk gives a location to deal with technical issues. Considering all issues are stored at exactly the exact same location, it makes it easy to find issues that are common to track historical logs, and also plan to stop those problems.
It provides a more systematic approach
Our IT help desk staff can be trained on a common set of procedures. This provides a systematic approach for once they must handle technical issues -- they'll focus on probably the option, and proceed from there. This gets you straight back online and simplifies IT issues faster.
Proactive prevention
Our IT help desk may utilize the information that they gather to run operation reports. These will reveal which computer systems and bits of hardware are always experiencing bottleneck issues. Your organization might then replace them (provided it's within the budget) to decrease the possibility of future events.
- 24/7 administration SAN using remote management tools.
- Remote incident management.
- Optimization of SAN storage capacity and efficient load balancing.
- Elimination of replication delays, through usage of best practices.
- Implementation of SAN, NAS using best of breed technologies.
- SAN, NAS and Backup/Restore services.
- Enhanced business continuity through data striping, local mirroring, remote data copy and Backup/Restore services, vaulting and archiving services.
- Third party alert & problem escalation based on agreed SLAs.
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